WILLIYAM M

Software Engineer

Jan 2025 - present

ZOHO | Chennai, India · On-site

• Contributed to the development and enhancement of Zoho Cliq, a real-time team communication and collaboration platform used by millions globally.

Software Engineer Intern

Jul 2024 - Sep 2024

SNA Labs | Bengaluru, India · On-site

• Engineered a Django-based bot workflow and ticket management system with state management and a task queue, reducing resolution time by 40% and improving customer satisfaction by 30%.
• Designed and normalized a PostgreSQL database model using Django ORM and Docker with persistent volumes, achieving a 25% improvement in query performance and data integrity.
• Developed a Django REST API for CRUD operations and implemented a Django-crontab job to automatically generate and send invoices, reducing manual effort by 50%.
• Implemented a CI/CD pipeline and deployed the application on a VPS with Apache, including SSL certificate configuration to ensure secure and reliable deployments.
• Contributed 22,000+ lines of code to diverse projects, enhancing functionality and performance.

Subject Matter Expert (Tech)

Jul 2024 - Aug 2024

Hack2Skill | Noida, India · Remote

• Collaborated with 20+ industry experts to evaluate and optimize cutting-edge technology projects, leading to a 35% improvement in project success rates.

AI Intern

May 2024 - Jun 2024

Tublian | Columbus, Ohio · Remote

• Developed a real-time question-answering web application utilizing Hugging Face’s deepset/roberta-base-squad2 model, achieving 79.87% accuracy with minimal latency.

B.Tech, Information Technology

20219 - 2025

CGPA: 8.7

Meenakshi College of Engineering

12th, PCM with Computer Science

2020 - 2021

Percentage: 79%

Avichi Higher Secondary School

Judge and Mentor

TNCPL Grand Finale Hackathon

Honored to have served as a judge at the prestigious TNCPL Grand Finale Hackathon. Evaluated innovative projects and mentored talented participants to foster creativity and technological advancement.